Delivery and Refund Policy

All orders are sent by Royal Mail Standard and Special Delivery service. A signature is required on delivery to confirm receipt of package. Orders are discreetly packaged with no mention of the products enclosed or company details to ensure privacy and discretion.

If you are not home to sign for your delivery a calling card should be left by the post man/delivery representative. This card will provide details of where you can collect the order from. If it is more convenient, you can choose to have your delivery sent to your work address or alternatively another address that is more convenient for you.

Delivery will vary from country to country. Deliveries within Europe take approximately 3-5 working days and deliveries outside of Europe take approximately 7-10 working days. Next day delivery is available to the UK.

Once a package has been shipped by one of our shipping services/agents we advise that you are bound to the terms and conditions of their use together with the terms and conditions contained herein.

You have the right to cancel your order up to the point when your test is dispatched. The supplier must destroy any test returned, even un-opened boxes, so we are not able to offer refunds once your test has been dispatched.

If Goods are being ordered from outside our country of residence, import duties and taxes may be incurred once your Goods reach their destination. We are not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and as a result we cannot guarantee that the packaging of your Goods will be free of signs of tampering.

In the event of a refund, the refund will be made by the same method used to pay for the order. Please note that it can take several business days for a refund to be acknowledged by your credit card company. Your statutory rights are not affected during this period.

We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions and such discretion to be exercised only within the confines of the law.

Kindly contact our Customer Service Representative by email enquiry@labsdirect.com or by phone on 020 7084 7290 should you wish to exercise your right to cancel as above so that we can make the appropriate arrangements.

Alternative Clauses as per Distance Selling Regulations

You have a statutory right to a "cooling off" period. This period begins once your order is complete and ends 7 days after the Goods have been delivered. If you change your mind about the goods within this period, please return them to us within 7 days of receipt. Goods can only be returned for this reason if their packaging remains unopened and the Goods can be re-sold, as new, without any additional work on our behalf. You are responsible for paying shipment costs if Goods are returned for this reason.

However, the Consumer Protection (Distance Selling) Regulations 2000 state that there is no right to cancel under the following circumstances;

Exceptions to the right to cancel

13.-(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts-

(c) for the supply of goods clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly;

In terms of this exception you have no right to cancel. However, in terms of our discretion exercised by us with regards to these terms and conditions, you have the right to cancel your order up to the point when your treatment is dispatched. The supplier must destroy any test returned, even un-opened boxes, so we are not able to offer refunds once your test has been dispatched.